Award-Winning Medallia CX and EX Software Now Available on KSA Servers | News


Muscat, Oman, December 13, 2021 / PRNewswire / – Medallia Inc., the global leader in customer and employee experience, launched on servers based in the Kingdom of Saudi Arabia to 25 October 2021. Hosted locally for ease of access and compliance, Medallia, in partnership with New Metrics, offers its clients through the Middle East cutting-edge technology required by public and private sector clients to achieve their citizen and customer-centric goals in accordance with Saudi Vision 2030.

Medallia is equipped with the most comprehensive capabilities to capture feedback and experience signals anywhere customers interact, including email, social media, digital web and apps, conversational messaging, and connected devices. And, when combined with the operational and transactional data fed into Medallia, organizations can understand every touchpoint throughout the customer journey.

Additionally, New Metrics brings advanced capabilities as the region’s leading experience management consulting firm with a strong track record in helping government and private sector clients with their client-centric transformation.

“At New Metrics, we use our consulting, technology and execution hats to deliver differentiated value in the areas of experience management and digital transformation,” said Mohamad El-Hinnawi, partner and practice leader for experience management and digital transformation at New Metrics.

“Going further by fully investing in hosting Medallia on servers in the Kingdom, Medallia and New Metrics are game-changing for Saudi entities, offering fully compliant cloud technology as well as local and regional advisory excellence. “

Medallia’s two flagship products, Medallia Experience Cloud and Medallia Athena (AI and machine learning engine) are sold in the region by New Metrics and supported by award-winning professional services, where the New Metrics team brings unparalleled capabilities in customer, employee, brand and product experience, which maximize the value of technology and consulting results.

For more information on Medallia solutions available from New Metrics, visit For more information about Medallia, visit

About the new metrics

New Metrics is a leading experience management consultancy, with a presence across EMEA, dedicated to sustaining businesses through people-centered transformations, data analytics and empowerment. of employees around four key strategic areas: customer experience, employee experience, brand experience and product experience. , and organizational transformation. New Metrics’ mission is to provide businesses with tangible means to create impact, through the latest research, technology and experimentation. For more information, visit

About Medallia

Medallia is the pioneer and market leader in customer, employee, citizen and patient experience. The company’s award-winning SaaS platform, Medallia Experience Cloud, is emerging as the experience recording system that educates all other apps to customers and employees. The platform captures billions of experience signals across interactions, including all voice, video, digital, IoT, social media and corporate messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive information that drives powerful business actions and results. Medallia clients reduce churn, turn detractors into promoters and buyers, create instant cross-sell and up-sell opportunities, and make business decisions that impact revenue, delivering clear and powerful ROIs. For more information, visit

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