SAN DIEGO – (COMMERCIAL THREAD) – centrexIT, an information technology (IT) service provider helping businesses thrive with technology, and Dreamtsoft, developer of an application platform as a service (aPaaS) designed for Streamline the creation and deployment of business applications, today announced a strategic partnership to transform the way businesses manage IT services.
Dreamtsoft was founded in 2014 by Bow Ruggeri, one of the original architects of $ 100 billion tech giant ServiceNow. This same group is helping centrexIT adapt and evolve its platform to meet the nuances of the Managed Service Provider (MSP), IT Service Provider (ITSP) and Managed Security Service Provider (MSSP) industries. Offering unparalleled transparency and customer service, adopting the platform will provide small and medium-sized businesses with the efficiency and functionality long appreciated by the corporate world, all at a value-driven price.
“As an MSP, it is essential for us to be able to effectively manage and maintain the technical, financial and process controls of our customers’ IT environments, ”said Dylan Natter, CEO of centrexIT. “Due to budget constraints, small and medium-sized businesses often work with MSPs that cannot implement expensive, enterprise-grade technology platforms that offer this level of detailed tracking. We have partnered with Dreamtsoft to enhance the company’s core MSP application platform while strengthening our technology stack. From managing the services, products and financial management of our customers, the platform provides businesses with a registration system that oversees their entire IT ecosystem.
Organizations have traditionally had physical on-premises networks that required MSPs to perform 100% system maintenance. Over the past five years, many companies have shifted to a hybrid IT infrastructure or an exclusively cloud-based model to accommodate the growing remote workforce. Customers have shifted the scope of their IT priorities from traditional and global services to emerging technologies such as security and data governance. Additionally, sizing companies are looking for more customized solutions that meet their unique business needs and evolving IT requirements. Until now, the industry has lacked an adaptable platform that can scale, instead of following a one-size-fits-all approach that diminishes the value of what an MSP has to offer.
As one of San Diego’s leading MSPs, centrexIT works with many clients looking to scale quickly and efficiently. Rapid change requires a system that can accurately track changing customer needs and produce a detailed usage report that correlates directly with their growth trajectory. Dreamtsoft offers enterprise-grade technology-based PaaS. Its fully customizable software generates a user-friendly interface for IT companies to use in business management. By enabling them to more easily synthesize information and transparently track where time and energy are being allocated, leadership teams are able to run their businesses more effectively.
“In the IT industry, there is a disparity between the level of service that small MSPs receive compared to their enterprise level counterparts. This imbalance often goes unnoticed, which means that poorly managed PSMs are more prevalent than one might think. If something happens to a customer, it can affect the MSP as a business, which in turn impacts other customers, ”says Bow Ruggeri, CEO and Founder of Dreamtsoft. “Providers should treat clients independently, offering carefully tailored programs rather than one-size-fits-all services. Dreamtsoft is built on this as a fundamental building block – everything is separate, which allows for better customization of services for end customers. We see suppliers as an extension of their customer’s organization, providing a transparent IT department and functioning as an internal IT department. Our partnership with centrexIT will allow us to deploy a platform ready to transform IT services.
centrexIT helps small and midsize businesses focus on success by providing a seamless, value-driven IT experience. With a wide range of services available, such as management and consulting in information technology (IT) and information systems (IS), centrexIT integrates the best solutions to establish stable, scalable and secure technological environments. Since its founding in 2002, a commitment to consistently providing excellent customer service and quality has defined centrexIT as the leading provider of managed IT services in Southern California. To view centrexIT’s product and service offerings, or to join the centrexIT team, visit www.centrexIT.com.
Dreamtsoft is committed to developing and delivering a flexible, enterprise-grade, multi-tenant, trustless, low-code, low-code application as a service (aPaaS) platform. The platform is designed to consolidate technological expansion and business processes to improve the way IT service providers deliver exceptional experiences, while maintaining the highest quality and security for its customers. To learn more, visit www.dreamtsoft.com.